Privacy Policy

User privacy policy
We take the protection of your information seriously.

We understand the issues regarding privacy, and to inform our customers and comply with Data Protection regulations, we will explain how we handle personal data. This privacy policy is not a contract and does not affect your statutory rights.

Your Personal Data
“Personal data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier.

We do not consider information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise as personal data.

How We Collect Personal Data
We may collect personal data from you.

This may occur when you:
  • Purchase any of our products or services
  • Provide your details through the ‘contact us’ form on our website
  • Provide your details through the ‘request a sample/quote’ form on our website
  • Place a telephone call to us, or receive one from us
  • Provide your details to us in person at trade shows or exhibitions
  • Visit our website

We do not obtain personal data from third parties for marketing purposes. We may obtain personal data from a third party when it is necessary for compliance with a legal obligation, or the performance of a contract.

What Personal Data We Collect
Where ICoNiChem Widnes Ltd is the data controller of your personal information we may collect the following about you:

  • Contact details such as name, email address, postal address and telephone number
  • Your IP address and browser or mail client details during visits to our website or email communications.

The Use of CCTV
We use closed circuit television (CCTV) at our establishments and the images produced to prevent or detect crime and to provide a safe and secure environment for our staff and guests.

We comply with the Information Commissioner’s Office CCTV Code of Practice to ensure that CCTV is used responsibly and safeguards both trust and confidence in its continued use.

Cameras are situated so that they only capture images relevant to the purposes for which they are installed.

Recorded data will not be retained for longer than is necessary. While retained, the integrity of the recordings will be maintained to ensure their evidential value and to protect the rights of the people whose images have been recorded.

How Your Personal Data is Used
Your personal data is used to fulfill orders placed with us, to provide customer service and technical advice when requested, for compliance with any legal obligations to which we are subject, for statistical analysis in order to improve our products and services, and to contact you with offers and new products when requested.

Carrying Out Direct Marketing
We may use your personal data, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our services. This may be in the form of email, post, SMS, or telephone. Where required by law, we will obtain your consent prior to sending you such marketing information.

To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to “opt out” of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.

You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication or by sending an email to

Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

Who Your Personal Data is Shared With
Personal data may be shared with third parties when necessary for the performance of a contract with you, compliance with a legal obligation, or in pursuance of our legitimate interests in line with this privacy policy. For example, to improve our service to you.

  • Third parties may include:
  • Courier services
  • Payment processors
  • Auditors
  • Business analysis services
  • Email service providers
  • Regulatory authorities such as the Information Commissioner’s Office

We do not share, sell or distribute your personal data with other companies or organisations for their use other than outlined in this privacy policy.

Your Rights Regarding Our use of Personal Data
We make our best effort to ensure that the personal information we collect is accurate, relevant and up to date. As required by applicable law, we also respect your rights to:

  • Request a copy of the personal data we hold on you. Upon receiving such a request, we will provide a copy of the personal data we hold in a commonly used and machine readable (digital) format.
  • Rectification of inaccuracies in personal data we hold on you. Simply contact us if you become aware of an inaccuracy and we will correct it as soon as reasonably possible.
  • Erase the personal data we hold on you. Contact us if you would like us to delete any personal data we hold. Upon request, we will delete all personal data we hold, other than any data we are required to retain under a legal obligation we are subject to.
  • Ask we restrict, stop processing or withdraw consent you have previously given for us to process personal data.
  • Please note that requesting we stop processing your personal data for reasons other than marketing may prevent us from being able to offer you products or services.
  • Data portability. EU regulation 2016/679, commonly known as the General Data Protection Regulation (GDPR), provides you the right to data portability. We uphold this right by providing a copy of the personal data we hold in a commonly used and machine readable (digital) format upon request.

How Long We Keep Personal Data For
We only keep your information for as long as the regulations say we have to. This is usually between three and ten years after our relationship with you ends, but it will vary depending on what data we hold, why we hold it and what we’re obliged to do by the regulator or the law. Typically, legal requirements are 10 years following a purchase from us, or after the customer/supplier relationship ends.

Securing Your Data
Personal Data held by ICoNiChem is stored on secure servers in the UK. We do not transfer EU customer personal data outside the European Economic Area. We hold data in various forms, including electronic databases and paper files. We strive to take all reasonable steps necessary to ensure your data is adequately protected and processed in line with this privacy notice. Such steps include physical access controls and security systems to protect paper records. Access to our network is secured by login. Folder access within the network is on a role based, need to use regime. Personal data is deleted / disposed of in a secure manner.

Contact us
You may contact us in regard to this privacy policy, or to request management of personal data we hold in several ways:

  • Via phone: +44 (0)151 424 9156
  • By sending us a letter at ICoNiChem Widnes Ltd, Moss Bank Road, Widnes, Cheshire, WA8 0RU England, UK
  • or via email
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